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I Received A Weird Call From Enom Today

Posted On Friday, December 23, 2011

I received one of the weirdest calls I have ever received from a domain registrar today.  Today I received an inbound phone call from (310)394-6400.  I figured I would pick it up since it was a local area code.  It could either be a family member or a friend.  It is the holidays and I am receiving a lot of phone calls and text messages about both Christmas and my birthday.  I proceeded to answer the phone and a frantic woman started telling me about a domain name that was in my account.

She was more concerned about the domain name expiring then I was!  At first I thought this was an inquiry about a particular domain, maybe she was interested in purchasing it.  I threw that theory completely out of the window once she started to ramble on about the different pricing packages to renew the domain name.  The numbers that were coming out of her mouth were both inflated and utterly ridiculous.

She stated renewal prices, business directory listings and a whole host of other things that just didn’t add up.  I eventually asked her what company she was calling from and she stated she was calling from Enom.  This is the first call I’ve ever received from Enom.  I was a little dumbfounded at the timing of this call.  I realize that the domain she was calling about expires on the 26th, but I just felt the timing was wrong.  If I wanted to be called every time one of my domain names expires I would make sure to setup some sort of process with the respective registrar.  This was obviously an attempt to upsell me on products and services that I am just not interested in.

It’s two days until my birthday and the last thing I want to think about are products and services which simply aren’t relevant to me or are overpriced.  Today I’ve been relaxing.  I slept in late and had the chance to reflect on an amazing night with friends.  I popped open a bottle of red wine and am sipping from the glass as I type this blog entry.  At the same time I am really thinking about what just happened with the woman who seemed to be extremely stressed pitching me on upsells.  Towards the end of the conversation she mentioned that the Enom offices would be closing soon.  She made it sound as if I couldn’t simply pop open my laptop and move forward with the $10 renewal service.

I’m just a little taken back by the entire process.  I think that there should be black out days for calls like this and the 23rd of December should definitely be one of those days!  I don’t know about you but the last thing I want to hear right now are product / service pitches.  Anyways, I hope everyone has a great Christmas and hopefully I don’t receive anymore calls of this nature until 2012!

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10 Comments so far
  1. Comment by William

    December 23, 2011 5:35 pm

    Do you believe the phone call really came from the offices of Enom?

    I remember many years ago getting mail (through the post) sent to me reminding me to renew domains, but they weren’t from my original register. They had a sense of urgency about them and the prices were inflated too.

    I never acted on them, because as you say, things just didn’t add up.

    Could it be a scam as is some other unscrupulous group trying to get access to your credit/debit card details?

    [Reply]

  2. Comment by Poor Uncle

    December 23, 2011 5:43 pm

    I am sure you wouldn’t mind if someone called and offer you a lot of money on one of your domain name. People just trying to make a living. Today is still a work day for those lucky enough to still have a job. Take it easy, and Merry Christmas.

    [Reply]

  3. Comment by Jason

    December 23, 2011 5:48 pm

    William,

    That’s a good point. Maybe they are spoofing Demand Media’s phone number (caller id) to make these calls. Maybe the woman on the other end of the line actually did a reverse dns inquiry on my nameservers to pinpoint the domain names I own. Maybe they went through all of this trouble to squeeze $50 to $100 dollars out of me.

    Then again I believe in stats and unfortunately this happened. I like Enom, I’m only commenting on what happened. I have the phone records to prove it. If by any chance some “scam” company has gone through all of the work to really make themselves seem like they are issuing calls from an Enom based office then why would they direct me to the Enom website to upsell me on products!

    It could be a scam, but this was not one. This was an attempt to upsell me on products. An attempt that failed and one that I felt the domaining community should know about. Thanks for your comment William, I completely understand where you are coming from with this.

    [Reply]

    Yan Huang Reply:

    Yeah, sounds like phone spoofing or a really bad sales call.

    [Reply]

  4. Comment by Jason

    December 23, 2011 5:59 pm

    Poor Uncle,

    I’ve always loved your comments. I’ve read a number of your replies on Domain Shane’s blog. Each one has made me laugh!

    I’m not arguing the point that people are making a living. I am arguing the timing of the phone call. Of course I wouldn’t mind if someone called to offer me a lot of money. Who would?

    [Reply]

  5. Comment by Michael Castello

    December 23, 2011 6:00 pm

    It probably was one of Enom’s reseller accounts. I think it costs $250 to become an Instant Reseller under Enom. You can use their software and charging/payment apparatus. Think of Enom as the broker and this person that called you as the agent. She is cold calling for potential clients. She must be pretty frantic to get clients in this economy and an overly saturated marketplace.

    [Reply]

  6. Comment by Jason

    December 23, 2011 6:01 pm

    Yep,

    Yan you are correct. It was a bad sales call, one that could of taken place at a different time.

    [Reply]

  7. Comment by Jason

    December 23, 2011 6:21 pm

    Hey Mike,

    I initially thought that as well, but she knew a little more about my account then a traditional reseller would. I have two enom accounts and she only mentioned the domain names in one of the accounts. I also questioned the phone number and decided to call it a few minutes ago and it went straight to Demand Media’s offices. I wouldn’t say it was a cold call since I am a customer, but it did happen.

    If it didn’t then someone went through a lot of work to make this call seem legitimate. I agree that the economy is bad and could understand why someone would take the extra step to make such a call. I just wish the timing could of been a little better. :)

    Thanks for shedding some light on this Mike.

    [Reply]

  8. Comment by Tom

    December 23, 2011 6:58 pm

    Well, to her credit she got the decision maker on the phone.

    [Reply]

  9. Comment by Gnanes

    December 23, 2011 7:28 pm

    I got a call from Enom as well regarding one of my expiring domain. It was a girl as well and the number was 1-425-298-2368.

    [Reply]

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